Parking Enforcement and Equipment Technician (POET)

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Parking Enforcement and Equipment Technician (POET)

Salary

$45,593.60 - $64,500.80 Annually

Location

Concord, NH

Job Type

Full-Time

Job Number

2024-67

Department

Police

Opening Date

01/12/2024

Description

DEPARTMENT:   Concord Police Department-Parking Division

SHIFT:  Tue-Sat 8am-7pm (the shift will be within these hours generally 10:30-7pm)


APPLICATION INSTRUCTIONS:
 
A City Application is required. Applications may be completed online at www.concordnh.gov.  For more information on applying, please call the Human Resources Department at (603) 225-8535 (voice) or TTY at 800-735-2964 or 7-1-1.

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Be an ambassador for the City of Concord and Concord Police Department. While the POET does enforce parking rules and regulations, they do so much more. The POET is the face of City government on Main Street and in its neighborhoods. Come join the City’s team.  Earn at least $40,000 annually, with additional opportunities for more income via overtime. Enjoy an excellent, flexible, cafeteria style benefits plan for you and your family. Benefits include health, dental, and vision.  In addition, upon vesting, you will be eligible for a retirement pension.  Highschool diploma or GED, as well as valid driver’s license require.  No experience necessary.

This position is responsible for enforcing parking rules and regulations within the City of Concord, as well as performing a variety of semi-skilled duties required to maintain, repair, and replace parking meters and kiosks pay stations used to manage the parking system. Ensures fair access to parking spaces in accordance with city ordinances.  Expedites the orderly flow of traffic.  Processes parking tickets and payments received. Collects, processes, and deposits payments from parking meters and kiosk pay stations.  This position is not responsible for the direct supervision of other employees.  A background check will be conducted for successful applicants following a contingent offer of employment.

Examples of Duties

Tickets motor vehicles that are in violation of city parking ordinances in a downtown walking area, in one of several mobile areas with timed zones, as well as in municipal parking lots and parking garages; tickets vehicles that are in violation of city parking ordinances regarding crosswalks, fire hydrants, no parking zones, handicap spaces, and fire lanes.

Testifies in court regarding parking tickets which are appealed.

Assists with the training of new personnel.

Promptly, tactfully and respectfully answers questions from public regarding city parking ordinances and policies; gives directions within city and surrounding areas.

Promptly, tactfully and respectfully responds to inquiries and complaints from citizens regarding illegally parked vehicles, citations or inoperable parking meters and kiosks; responds to inquiries and complaints in person, by telephone, or by email.

Issues warnings in the form of adhesive stickers to vehicles with outstanding parking fines.

Notifies Police Department Headquarters about citizen complaints, disabled vehicles, accidents, traffic problems, possible criminal activity, suspicious persons, etc. using portable radio and/or telephone.

Locates vehicles due for immobilization; places immobilization device on vehicle; removes immobilization device from vehicles.

Facilitates the towing of vehicles for violation of certain regulations and completes necessary paperwork.

Substitutes for Reception-area staff, including interacting with the public, maintaining records relating to parking violations, answering the telephone, collecting fines, and operating various office equipment.

Assists with directing traffic.  

Sets up barricades, cones and signage as needed.

Maintains supplies and equipment needed to perform job, including stocking vehicles, portable radio, ticket supplies, and portable computer.

Occasionally works overnight shifts (generally 11:00 PM to 7:00 AM) for enforcement of winter parking bans as needed.

Observes and monitors parking facilities for suspicious, inappropriate, or illegal activities. Promptly takes appropriate action to respond to said activities.  Directly interacts with the public to address minor inappropriate activities and behavior such as, but not limited to, loitering or bicycling / skateboarding within parking garages.  Immediately reports all suspicious persons or activities, uncooperative / unruly persons, illegal activities, or any other activities potentially threatening health or safety to Police Department Headquarters for law enforcement response.

Observes and monitors parking facilities for cleanliness, vandalism, burnt out lights, missing / damaged  street signs and parking signage, broken or damaged meter poles, property damage, or other obvious maintenance needs.  Promptly reports all such items to the General Services Department via the City’s web based “Report a Concern” portal at www.concordnh.gov.

Observes and monitors construction activities and other encumbrances within parking spaces.  Verifies that said activities have secured the required Parking Encumbrance Permits from the City Parking Division in accordance with the City’s Code of Ordinances.

Collects money from several hundred single-space parking meters and multi- space parking kiosks, processes, records and deposits monies with the City Collections Office.

Maintain and monitors daily meter repair log and complaint records.

Performs preventative maintenance to parking meters and multi space kiosks as scheduled by the Parking Supervisor.

Inspects meters and parking kiosks for malfunctions or vandalism.  Clears coin jams and removes foreign objects in coin assemblies. Dissassembles meters and kiosks as needed to conduct tests, adjust, or otherwise clean / repair / replace faulty or damaged components. Reassembles units once maintenance is complete.  

Dissassembles old meters and kiosk units removed from service; harvest and store salvageable components.  Reconditions meters and kiosks as directed.  Transports and disposes of obsolete equipment at appropriate disposal facilities as directed by the Parking Supervisor.

Cleans meters and kiosk pay station housings; remove stickers and graffiti as required.  Sands, cleans, primes, and paints meter and kiosk housings.

Replace decals and signage for meters and kiosk pay stations as required.

Updates maintenance logs for meters and kiosk pay stations as developed by the Parking Supervisor. Keep the Parking Supervisor informed of availability and condition of all tools, parts, or supplies required for meter and kiosk maintenance / repair / replacement.


Typical Qualifications

Education and Experience:

High school graduate or its recognized equivalent. 

Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

Licenses and Certifications:

Valid State of New Hampshire Driver's License.

Supplemental Information

Knowledge of:

City of Concord’s basic geography including locations of neighborhoods and streets.

All parking rules, ordinances, and regulations of the city.

Operation of the handheld computer used for generating and logging parking tickets as well as tracking meter maintenance.

Principles of safe and effective operation of a motor vehicle.

Safe and effective operation of standard office equipment and computer programs.

Operation of parking meters used by the city.

Basic spoken and written English.

Care and use of standard hand tools and equipment.

Basic arithmetic principles.

Skill in:

Fixing jams and performing minor maintenance on parking meters and kiosks.

Safe and effective operation of a motor vehicle.

Interacting tactfully and effectively with other employees and the public.

Operating a handheld specialized computer and smart phone.

Mental and Physical Abilities to:

To perform the duties outlined herein.

Tactfully and effectively interact with and instruct the public.

Effectively and accurately enter data into a handheld computer.

Safely and effectively operate a motor vehicle.

Work effectively in extremes of outdoor environment.

Use basic hand tools and equipment.

Physical ability to lift 35 pounds.

Stamina to perform considerable walking, standing, and driving.

Have arm, hand, and finger dexterity, with both hands, for handling and feeling.

Good hearing and eye sight.

 Work alone during most of the day, and under only general instructions and supervision.

Tolerate repetitive, short-cycle work.

Occasionally team-lift very heavy weights safely.
Perform duties while standing or walking.

Occasionally lift light and heavy objects.

Distinguish between shades of color.

Working Conditions:

Work is performed in a very noisy place.

Work is performed outdoors in hot, cold and inclement weather.

The employee is exposed to exhaust fumes, dust, and pollen.

Working any hours typically between Monday - Saturday 8:00am-7:00pm


City of Concord
Human Resources Department
Benefits Summary

BENEFLEX PROGRAM SUMMARY (Effective July 1, 2023)
Employee compensation consists of two parts - direct wages and benefits.  The City of Concord provides a “flexible benefit plan” or “cafeteria benefit plan” known as “BENEFLEX”.  This plan offers a range of benefit choices in the areas of:  Health Plans, a Dental Plan, Life Insurance, a Medical Flexible Spending Account, a Dependent Care Reimbursement Account as well as Accident/Sickness (Disability) Plans. 
The City provides each full-time employee with benefit dollars, subject to annual City Council appropriation, for use in purchasing both medical and dental benefits, based on Federal eligibility guidelines.  The exception to the Federal eligibility guideline falls under Healthcare Reform’s Affordable Care Act with regard to adult dependent children between the ages of 19-26.  The Affordable Care Act requires employers offering dependent coverage to cover adult children between the ages of 19-26, regardless of student status. Selection of additional benefits, such as a medical plan with a more expensive premium, flexible spending accounts or increased life insurance, may be paid for through payroll deduction on a pre-tax basis.  If there is money left over from an employee’s benefit dollars after benefit selection, it is treated as taxable income.  Benefits take effect on the first of the month following 30 days of employment.  An orientation/enrollment session with a full explanation of the Beneflex plan and its options is held once each month for new employees.
Because of the tax implications, this type of a benefit program is governed by Section 125 of the Internal Revenue Service Code.  The Beneflex “Plan Year” is July 1 through June 30.  After initial new employee enrollment, changes in benefit selections are only allowed during the group re-opening period just prior to each plan year, within 30 days of a birth, adoption, death, marriage, divorce, a change in the employment status of the employee or employee’s spouse or within 60 days of a loss of Medicaid coverage or loss of coverage under the Children’s Health Insurance Program (CHIP).
Wellness  Program
The City of Concord continuously strives to offer comprehensive, responsive, and flexible health benefit plans and programs.  All full-time employees and City-insured spouses are eligible to participate in the City’s Wellness Program.  

In partnership with its insurers, the City of Concord is pleased to offer employees a unique opportunity to improve their overall health and create a healthier lifestyle.  The City provides dollars (“wellpoints”), which can be used to offset the employee share of health insurance premiums.  Wellpoints are earned for your participation in:

 

  • Beneflex education sessions
  • Health Questionnaires (every other year)
  • Healthcare Consumerism workshops or Wellfit Challenges (every other year)
  • Your choice of health education programs
  • Your choice of physical exercise activities
  • On-site health screenings

Wellpoints earned the previous Wellness year (May through April) will be awarded during the City’s open enrollment period, typically held during the month of May.  If an employee does not need the additional wellpoints to purchase medical insurance, they may be used for other aspects of the Beneflex program.

Research has clearly shown that promoting health and fitness at the workplace and at home helps employees reduce the rate of premium increases and related health insurance costs, improve overall participant health, reduce stress levels, and become wiser health care consumers.  The potential value of wellness programs to employers is just as impressive, with results such as reduced absenteeism, lower healthcare costs, improved employee morale, reduced employee turnover, better customer service, and enhanced employee recruitment.  It is a win-win situation for everyone and it is fun!

Current Options Available Under Beneflex Program Include:

Health Care Plans
Three plans are available through Harvard Pilgrim:
 
  • Harvard Pilgrim HealthCare HMO 500 ($25 copay)
  • Harvard Pilgrim HealthCare Elevate Health (T1-$25 copay/T2-Deductible then 20% coinsurance)
  • Harvard Pilgrim HealthCare HMO High-Deductible HSA ($2000/$4000 Deductible)

Dental Insurance Plan
One plan is available through Delta Dental:
Provides full coverage on certain diagnostic and preventive services, and limited coverage on certain restorative, prosthodontic (bridges, crowns, etc.), surgical, endodontic, periodontic, orthodontic coverage, and emergency services.  $1500 benefit maximum per year.

Vision Insurance Plan
One plan is available through Delta Vision:
Provides coverage on a wide range of services (routine eye exams, glasses, contact fittings, evaluations and lenses) and offers additional savings on non-prescription sunglasses and laser vision correction.  This plan is voluntary and is available through a post-tax payroll deduction.

Life Insurance Plans
Core coverage with a benefit equal to one year’s base salary (up to a $150,000 max) is funded by the City.  Employees may upgrade to two or three times their salary by funding the premium difference themselves.  Employees may elect coverage up to $10,000 for spouse and dependent children.

Income Protection Plans
The Income Protection Plan is provided at no cost and includes a sick leave program, Short-Term Disability Insurance, and Long-Term Disability Insurance.

Flexible Spending Account (FSA)*
A FSA can be set up for Health or Dental Care expenses, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code.  Permanent part-time employees may also participate in this benefit at their own expense.

*cannot be used if enrolled with the Harvard Pilgrim HMO High-Deductible HSA. Must be enrolled in one of the other available options through the city.

Dependent Care Reimbursement Account
A Dependent Care Reimbursement account can be set up for dependent care expenses, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code.  Permanent part-time employees may also participate in this benefit at their own expense.

Limited Purpose Flexible Spending Account (LPFSA)
A limited purpose FSA can be set up for Dental and Vision Care expenses only, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code.  This is only available to those employees enrolled in a qualifying High-Deductible Health Plan with a Health Savings Account (HSA). 

Health Savings Account (HSA)**
A savings account, used in conjunction with a High-Deductible Health Plan (HDHP), allowing an employee to set aside a predetermined amount of money on a pre-tax basis to cover out-of-pocket qualified medical expenses.  An employer may also contribute to this account. 

**must be enrolled in a High-Deductible Health Plan through the city.

OTHER BENEFITS

Annual (Vacation) Leave
Generally speaking, most employees accrue annual leave at the rate of approximately eight to sixteen hours per month during their first 5 years of employment, with accruals increasing at certain anniversary dates thereafter.  Leave cannot be used during an employee’s first six months of employment.  The Personnel Rules & Regulations, departmental approval procedures, and/or any applicable collective bargaining agreement should be referred to for details.

NH Paid Family & Medical Leave (NH PFML)
Provides a 60% wage replacement (up to the social security wage cap) for up to six weeks per year (after an initial 7-day elimination period) for absences from work for covered common life events such as: 
  • An employee’s own serious health condition when disability coverage does not apply
  • An employee to bond with a child during the first year of birth, including placement for adoption or fostering
  • An employee to care for a family m ember with a serious health condition
  • Any qualifying urgent demand or need arising out of the fact that the employee’s spouse, child or parent is a covered military member on covered active duty
  • An employee to care for a covered service member with a serious injury or illness if the employee is the service member’s spouse, child, parent or next of kin

NH PFML will run concurrently with the federal Family and Medical Leave Act (FMLA) when the employee qualifies for both programs.  If the employee is eligible for workers compensation, they will not qualify for PFML benefits for this same event.  If the employee qualifies for Short-Term Disability, they will not qualify for PFML benefits for the same days absent.    This leave can be used intermittently.

Paid Holidays
Subject to the terms of applicable collective bargaining agreements and/or the Personnel Rules and Regulations, employees generally observe 12.5 paid holidays each year.

Retirement – Pension System (mandatory participation)
Upon employment, all full-time employees (35 hours or more) are enrolled in the New Hampshire Retirement System with a mandatory pre-tax payroll deduction each week of 7% of their gross income (11.55% for Group II Police employees and 11.8% for Group II Fire employees).  The City also makes contributions to the New Hampshire Retirement System on behalf of full-time employees.  The rate of contribution varies by Group I and II membership, as follows:

 Group Rate as of 7/1/23
Employees (Group I)13.53%
Police Officers (Group II)31.28%
Firefighters (Group II)30.35%

Retirement – Investment Opportunities (voluntary participation)
Three additional options for retirement savings are 457 deferred compensation plans managed by MissionSquare Retirement (formerly ICMA-RC - International City Management Association Retirement Corporation), PFPOPE and Empower are also available through payroll deduction.  A Roth IRA managed by the MissionSquare or a Roth 457 managed by Empower and PFPope are also available through payroll deduction.

Accident/Critical Illness Plans
Two plans are available through Allstate offering cash benefits payable upon the event of an accident or diagnosis of a critical illness or condition.  This benefit is voluntary and available through a pre-tax payroll deduction. 

Legal and ID Theft Plan
Two plans are available through Legalshield providing the option of either Legal services or ID Theft Protection plans.  This benefit is voluntary and is available as a post-tax payroll deduction.

Merit Pay Plan
Employees are eligible for a merit pay increase, typically one step on the applicable wage schedule, upon satisfactory completion of their probationary period and annually thereafter (again subject to satisfactory performance).




















This document is a summary, only for purposes of providing general information to job applicants, and is subject to periodic revision by the Human Resources Department.  It does not constitute any sort of guarantee, commitment or contract for any aspect of the Beneflex Program or the Personnel Rules & Regulations, which are also subject to change.  The Beneflex Program is administered by the City of Concord at its sole discretion, subject to annual City Council appropriation and any applicable collective bargaining agreements.
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