Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.

• Responsible for the day to day operations of the Family Support Program and Center.
• Supervises and supports program staff through weekly supervision, staff meetings, direct observation and periodic written evaluations.
• Provides for crisis prevention and intervention with families as needed.
• Assists in the development and administration of policies and procedures for the program.
• Oversees and ensures clinical and programmatic documentation is completed within accordance with Bay Cove Human Services and DDS standards.
• Ensures that agency and regulatory standards are met and maintained, including agency QA audits, CARF, DDS Licensing, DDS Family Support reports etc.
• Oversees Fiscal management of all allocations including required reporting and maintaining of fiscal information.
• Manages Family Support application (BAYCIS) and act as liaison between the program and information services.
• Reviews and maintain all expenditure plans and personal budgets for families, and review all check and mileage requests prior to submission- in accordance with determining if allocated funds have been spent according to policy.
• Monitors and submits monthly service delivery reports and billing.
• Collaborates with accounting to ensure accuracy and compliance between contracts and FS expenditure plans and spending / services rendered.
• Work with accounting, Director and DDS to monitor FS contracts and budgets. Process all FS authorizations for service as well as amendments.

Job Requirements:

• BA/BS in Psychology or related field preferred and two years previous work experience in human service setting.
• Minimum of 1 year supervisory experience.
• Use of personal cellular telephone for work communication. Bilingual in English and Cape Verdean, Creole, Spanish, Cantonese, Mandarin or Vietnamese preferred but not required.
• Demonstrated interpersonal skills, personal maturity, common sense and good judgment.
• Demonstrated organizational, clinical, and professional writing skills.
• Demonstrated ability to work within complex housing, shelter, psychiatric and medical systems.
• Ability to work with others in a manner that promotes teamwork, cooperation and community integration.
• Demonstrated capacity to work with people with disabilities in a manner that promotes their dignity, safety and growth.

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