Customer Relations Associate

Company description:

Tradeweb is a leading provider of online markets and a pioneer in the development of electronic trading and trade processing. The company provides services in the fixed income, derivative, and equity markets to clients in more than 50 countries. Since 1998, Tradeweb has operated a global fixed income and derivatives trading network, which harnesses the distribution of the major investment banks with over 2,000 institutional clients.

In the equity markets, Tradeweb leverages Autex, the industry leader for 40 years in providing indications of interests, and a global FIX network with more than 8,500 connections between over 1,000 firms.

Description of position:

The Customer Relations position is responsible for providing frontline support to the Tradeweb Equities community across the entire suite of products. The Customer Relations Representative will handle inquiries related to real time FIX messaging and connection status, "how to" and data questions on our web based product as well as contract and billing related questions .The Representatives are expected to resolve issues in a friendly and efficient manner with eye towards providing the best possible solution in all cases. Staff is required to cover a range of shifts during each week and maintain a flexible schedule.

Responsibilities/accountabilities:

Skills:

Core Competencies: Detail oriented, customer focused, excellent oral and written communication skills, critical thinker with a desire to problem solve quickly and efficiency

Background:

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.